Shipping & Handling

Regular eParcel

We ship all Australian customers from our Shop in Watertown Brand Outlet Centre, 6005.

Please check our Order Processing Times for the estimated warehouse processing period before your order is shipped. Please note that business days are (Monday to Friday 9am-5:30pm). If for some reason we are out of stock of an item on your order, we will ship you the balance of the order and generally put that item on back-order/pre-order for you (provided we are likely to receive more stock of the item) or we will refund you for that item (if we are not likely to get it back in). You will be notified about these issues (if they arise) via email or telephone by our customer support team.

We offer similar rate of Australia Post for all orders placed via the website, email or telephone. Shipping service used is via standard Australia Post eParcel.

We also have options of express delivery if order is placed with in business days (Monday to Friday 9am-5:30pm)

If your item(s) is oversized, or weighs more than 20kg, we will need to use a courier service to deliver your order to you. However, we will need to contact you to arrange for someone to be home at the delivery address or alternatively, you may wish to have it delivered to your workplace or another address that is occupied between the hours of 9am to 5pm.

Standard eParcel Shipping - Estimated delivery (after warehouse Processing Times) trackable through Australia Post

Express Post

If you choose to pay additional shipping for our domestic Express Post.

To select Express Post for your order, you will need to add the items all to your cart, head to the checkout and add your shipping address (including post code), as the Express Post option will only show after these shipping details are provided.

If the order is placed before Noon (AST), we will endeavour to have your order dispatched within 24 hours. If there is a backorder for goods temporarily out of stock, you will be notified via email or telephone.

Australia Post guarantee next day delivery through their Express Post Delivery Network to the following zones in Australia:

Please note that where you have elected to pay for Express shipping on a shopping cart that contains a mix of in stock and pre-order items, we will send your in stock items out via Express shipping, however the balance of the pre-order items may be shipped out via Regular Post as and when each of them arrive into stock. Our system simply does not allow for an accurate shipping price for multiple shipments. So what does this mean for you? Your in stock items will ship out super quick as per normal, your pre-order items may take a little longer to get over to you. If you really want an Express service, we suggest you make separate orders for in stock items and then for pre-order items and this will ensure everything will ship via Express.

 

Packing Standards

We bubble wrap items and send them in a sturdy carton to avoid any damages to the freight during delivery. We want you to receive items in the pristine condition.

Statues, Busts, Hot Toys & High-End Collectables

Where items arrive to us Factory Sealed, we send them out Factory Sealed.

We are not in the business of opening and playing with our toys and collectables, we bring them in and send them back out again! With Hot Toys we bubble wrap the individual Hot Toys cartons to give them a little extra padding in the courier/mail process. The only Hot Toys we generally don't bubble wrap are the bigger bulkier items that have carry handles in any event.

With Sideshow items such as Statues and Busts, we send them out exactly the way they come in, factory sealed and in their original cartons.

The only exception to these standards is where you, the customer, request us to open an item, inspect it for any potential shipping damage or defect and return it to the box exactly the way we found it.

Lost Items

Please be aware that Australia Post will not allow an investigation to begin on missing items until a period of three weeks (15 business days) has passed, after the parcel has been handed over to the carrier partner in the destination country.

For further information please follow this link to Australia Post's FAQ on missing items.

(https://auspost.com.au/parcels-mail/missing-mail-items)